So, Kevin Smith was booted from a Southwest flight earlier this week for being Too Fat To Fly (TFTF). The “Clerks” director had originally purchased two tickets for his original flight from Oakland in anticipation of Southwest’s “Customer of Size” policy, but flew standby and caught an earlier flight. He was permitted to board, but then was ejected after he had already taken his seat for being TFTF. He fought back via his Twitter page, rapid-fire tweeting,
If you look like me, you may be ejected from Southwest Air; @SouthwestAir, go fuck yourself. I broke no regulation, offered no “safety risk” (what, was I gonna roll on a fellow passenger?). I was wrongly ejected from the flight (even [attendant] Suzanne eventually agreed). And fuck your apologetic $100 voucher, @SouthwestAir. Thank God I don’t embarrass easily (bless you, JERSEY GIRL training). But I don’t sulk off either: so everyday, some new fuck-you Tweets for @SouthwestAir.
Among other media outlets, Nightline picked up Silent Bob’s anti-Southwest tweet-out and invited Golda Poretsky, an F-word reader and friend of the blog to appear last night — watch the clip with her here. For your sanity, beware that everyone’s favorite anti-obesity nutjob Meme Roth also appears with some hackneyed shrilling about how fat people cause plane crashes with their “improper eating.” Improper eating, indeed. I wonder if MeMe was able to squeeze in her four miles of running that day and therefore “allowed” herself to actually eat something before appearing on the 11:30 p.m. show.
I’ve blogged before about Kevin Smith’s decidedly conflicted views about his body and previous — and quite public — attempts to lose weight. In his final blog post on the Southwest matter, Smith seems more concerned with the fact that he’s not TFTF than with Southwest’s discriminatory and vague policy for fat flyers. The airline had initially offered Smith a $100 voucher — as if $100 sufficiently reimburses for the public embarrassment and ridicule — but after his Tweets was contacted by a Southwest representative named Linda, who explained that the problem actually lie with another passenger who was TFTF and Smith inadvertently got caught up in the melee. Smith wrote:
Lots of folks still telling me to stop crying and lose weight – as if that’s what this was all about. Easier to tell the lie about the whiney Fatso than the truth that someone at Southwest fucked up. “Sure, someone fucked up, Lardo” You’re saying. “You and your fat gut! This is YOUR fault because you’re fat!”
Once again: I know I’m fat. The point of all this? I’m not too fat for Southwest Air, yet someone deemed me so. *sigh*
…And as pleasant as Linda was, clearly the notion of me going on Larry King scared the shit out of somebody over there.
I was very nice but very firm/clear with Linda: Southwestern needs to make this right. And “right” is Southwestern falling on their sword over a situation THEY CREATED and continued to mismanage for nearly 48hrs.
So I swore to Linda, up and down “Get me a document to sign, and I’ll swear on my child’s life and penalty of all I own that I’ll never sue your Airlines. But just PUT THE FUCKING TRUTH OUT THERE THAT I’M NOT TOO FAT TO FLY, AND THAT THIS WAS ALL AN UNFORTUNATE ERROR ON SOUTHWESTERN’S PART.”
Despite Linda’s reassurances that the situation was indeed accidental, Southwest still refused to admit that Smith wasn’t TFTF, which only further enraged the director. And who can blame him?
I feel like a broken record with that stupid “But I could buckle and fit” shit. Pathetic, right? Grasping at any dignity straws. But that’s what you do when you’re kinda stripped of your dignity.
I could hear it in her voice: the sad frustration. Somewhere between the two phone calls, the bounty that was hinted at got a lot smaller. And while the apology is a little deeper now and more sincerely-worded than it was in the initial “apology” blog (thank you, Linda), it still infers that I need two seats to fly on Southwest Airlines.
I begged her to just put the truth in the about me and the seat belt and arm rest – at least admit you guys were wrong: that I wasn’t Too Fat To Fly. And while in phone call #1 it seemed promising, it didn’t happen. There was some standard corp-speak about how they’re going to examine their “Person of Size” policy, and how they know it needs change. I sincerely hope it does. That shit with the Girl on the flight was just heartbreaking and shameful.
But to be honest, I was looking for a little exoneration so I didn’t have to keep exonerating myself. And while Linda was kind and respectful, if they’re gonna stick with this “Well… he needed two seats…” shit, then we’re just back to square one.
You guys screwed up, SWA; why’s it so hard to own up to it? Now I’m gonna carry this Too Fat To Fly shit around like herpes for the rest of my life, and it was never even true.
So, Linda: I appreciate the effort you made, the time you spent with me on the phone, and the work you put into this. You, too, were a reasonable cat during our conversation.
But wrapping up with a repeating of that 2 seat policy (the one THAT HAS NO BEARING ON MY CASE) is a reminder that you guys haven’t learned anything: you’re still blaming it on the Fatty. Still, you tried. Thank you for that, Linda – and for being human.
As an occasional flyer (who fits comfortably in one seat, even on Southwest), I know how uncomfortable it can be to be seated next to someone who doesn’t quite fit entirely in their own seat. But with 60 percent of Americans overweight or obese, is the problem with the paying customer or with the fact that Southwest’s shrinking airline seat? Consider this: Southwest requires any passenger who cannot comfortably lower the arm rests to purchase another ticket. Seat width on airlines is generally measured between the inside of the arm rests, but Southwest includes its armrests in its 17 inch “Customer of Size” policy, so that when you factor in the cushioning on the armrests, their seat width is actually more like 15 inches. Seats on Southwest are 7-14 percent narrower than its other domestic counterparts, which tend to be 18 inches on average and even 20 inches wide, and much narrower than on other international airlines — even those that cater to clientele who tend to be disproportionately thinner than Americans! In fact, a standard seat in a movie theater (about 18-20 inches) or on a New York subway (18 inches) is roomier than a seat on Southwest’s airline. To put the airlines’ small seats into even further perspective, I have a 17 inch laptop that just meets Southwest’s grade.
Sure, sure… cramming people in like legless sardines is what helps keep Southwest’s tickets cheap for the masses, but as Kevin Smith points out, Southwest is blaming and financially penalizing the customer for IT not being able to adequately and comfortably meet the needs and realities of its passengers. Southwest is promising to “examine” its “Customer of Size” policy, but as Smith points out again in a follow-up Tweet, they’re only doing so because they happened this time to piss off a celebrity who has the ability to get airtime on Nightline and Larry King.
I’ll let Silent Bob have the last word here: “Hey @SouthwestAir? Fuck making it right for me just ’cause I have a platform. I sat next to a big girl who was chastised for not buying an extra ticket because ‘all passengers deserve their space.’ Fucking flight wasn’t even full! Fuck your size-ist policy. Rude…”